Yongho: *cancels Audible membership*
Audible: Are you sure?!?!?! You will lose all 5 of your credits!
Yongho: Oh, okay. *Buys 5 books, using up all remaining credits*
Yongho: *cancels Audible membership*
Audible: We are sorry to see you go, whenever you change your mind, you can come back and use your remaining credits!

Hey retention team, you can’t have it both ways and due to your intentionally vague language with short term gains in mind, you just lost another potential customer. Well done.