I faxed a USPS support request on 9/14 http://bit.ly/cd5FU5 and they warned me with “3-5 day turnaround”. ok fine, i’ll wait. after weeks of calling, i’m through with the specialist who wants me to send everything over again. that’s fine. just know that i sent it 3 weeks ago. maybe you meant 3-5 week turnaround?